South East Water fined £22.5 million by Ofwat for supply failures affecting over 286,000 customers in Kent and Sussex
South East Water has been hit with a substantial fine of £22.5 million by Ofwat, the water regulator for England and Wales, due to ongoing supply failures that have affected over 286,000 customers in Kent and Sussex from 2020 to 2023. The enforcement action addresses issues highlighted by the regulator, associating part of these service disruptions with the utility’s inadequate maintenance and development of an efficient water supply system. These disruptions, which left many residents without access to vital water services, were exacerbated by extreme weather events. Ofwat's investigation revealed that inadequate infrastructure left South East Water unable to meet... [Continue Reading]
South East Water fined £22.5m for ‘repeated supply failures’ in Kent and Sussex
Regulator says failures that hit nearly 300,000 customers made worse by utility’s failure to maintain efficient supply systemBusiness live – latest updatesSouth East Water has been fined £22.5m by Ofwat for repeated supply failures in Kent and Sussex between 2020 and 2023 that affected more than 280,000 people.While the root cause of the water shortages was extreme weather, the water regulator for England and Wales found that they were “in part attributable to and/or exacerbated by failures by South East Water itself to develop and maintain an efficient water supply system”. Continue reading... [Continue Reading]
South East Water faces £22m fine for supply failures
The firm was unable to cope during high demand, Ofwat says, leading to "immense stress" for customers. [Continue Reading]
