Study Finds Friendlier AI Chatbots More Prone to Inaccuracies
New research from the Oxford Internet Institute (OII) suggests that AI chatbots designed to be warm and friendly may also be more likely to provide inaccurate information.The study analysed over 400,000 responses from five AI systems that had been fine-tuned to communicate with greater empathy.The researchers found that friendlier chatbot responses contained more errors, including inaccurate medical advice and reinforcement of users' false beliefs.This raises concerns about the reliability of AI models that are intentionally made to appear more human-like to increase user engagement.The study highlights a "warmth-accuracy trade-off," where AI systems, like humans, may sacrifice honesty or precision to... [Continue Reading]
360LiveNews | 29 Apr 2026 17:03 LONDON
